Need Help?
You’re busy, we get that. So why are you getting involved sorting out the computers in your business?
We look after technology – it’s what we do. Too many business owners look after the IT in their business. This is all well and good at the beginning when there’s a small team. But what happens when things get busy? Do you really have time to sort out slow laptops, antivirus subscriptions and printers that don’t work? Perhaps you’ll get around to it one evening but in the meantime, is your team working as efficiently as they could? And do you really want to be sorting IT problems in the evening?
When you outsource to an IT specialist like us, you can be assured that you’re in safe hands. You won’t have to worry any more about running updates on all your various devices, a subscription for your cloud services expiring or your backups not working. Plus your team will have someone to speak to if they run into any problems.
What We Do
Understanding Your Business First
We take time to learn about your business and team. This allows us to offer IT solutions that fit your unique needs and goals.
Aligning IT With Goals
We ensure your technology aligns with your business goals. Our support helps you leverage IT to boost efficiency, productivity, and growth.
Timely Responses Always Guaranteed
We’re committed to getting back to you quickly. Prompt communication ensures minimal downtime and that your IT issues are resolved efficiently.
Simple, Clear Invoices Provided
Our invoices are straightforward and easy to understand. You’ll always know exactly what you’re paying for, with no hidden surprises.
Onsite Visits When Needed
We believe in personal service and will visit your office as needed. This hands-on approach ensures we fully understand your IT environment.
Personal Contact, No Endless Emails
We prefer to pick up the phone and speak with you directly. It’s quicker, clearer, and makes resolving issues more efficient.
You'll Know What's Going On
We keep you updated throughout the resolution process. You’ll always know what’s happening with your IT issue and the steps we’re taking.
Security Is Always Priority
Security is embedded in everything we do. We ensure your systems are protected at all times, from routine updates to major projects.
Excellent service! Liz was super friendly, communicated well and solved my problem. Would definitely use again.
SAM SCOTT
What We Don't Do
Hide Behind Tickets
We don’t rely on faceless ticketing systems. You’ll always get personalised, direct communication for quicker and more effective problem-solving.
Use Confusing Language
We avoid confusing tech jargon and explain everything clearly. You’ll always know what’s going on and understand the solutions we provide.
Pushy Sales Tactics
We only recommend solutions that truly fit your business. Our focus is on helping you, not on selling unnecessary services or products.
Ignore Your Needs
We’re always available when you need us. Your IT concerns will never be overlooked or dismissed, ensuring you get the support you deserve.
Automated Phone Systems
When you call, a real person answers. You’ll never be stuck navigating an automated phone system when you need immediate assistance.
Surprise Invoices
We believe in transparency, which means no hidden fees or unexpected charges. Our invoices are clear and exactly what you expect.
I was made aware that I was not backing up my laptop after a friends crashed and they lost 10 days work. I had NEVER backed up my laptop since buying it 18 month ago! Luckily nothing went wrong in that time, but what if !!. What if, is no longer a concern because I contacted Liz at rethink your IT, she remotely accessed my Laptop to see what programs I already had installed, back up was missing so she was able to very quickly and remotely install software that now backs up my laptop in real time to the cloud, so no issues with external hard drives failing. The cost was incredibly reasonable. Liz's service is incredibly professional she has a vast knowledge if IT systems and requirements. I would not hesitate to recommend Rethink your IT for all your IT needs, NOW ! before it's too late.
VICKY McDAID
Our Onboarding Process
Gathering System Information
We’ll start by collecting all the details about your current IT systems. Whether your information is with your current provider, scattered across notebooks, or in your head, we’ll work together to get everything documented. If your current provider is unresponsive, don’t worry—we’ll still ensure a smooth transition and comprehensive support.
Collecting Staff Information
As part of onboarding, we’ll gather the names, roles, and contact details of all your team members, along with the software they use. This ensures that when someone calls, we’re already familiar with their tools and needs, saving time and preventing frustration. We aim to offer personalised support from day one.
Welcome Email and Support Access
After onboarding, each member of your team will receive a welcome email outlining how to get in touch with us for IT support. We’ll make sure everyone knows exactly who to contact when an issue arises, ensuring your team can easily access the help they need, whenever they need it.
Future Planning and Upgrades
Part of our onboarding process includes a review of your IT infrastructure to identify any potential upgrades or replacements. We’ll help you plan for future technology needs, minimising emergency purchases and keeping costs predictable. If there’s a way to increase your productivity through technology, we’ll let you know.
