Your Questions Answered
Where are you based?
We're based in Guildford, Surrey but also cover the surrounding counties.
What size businesses do you work with?
Any business with between 1 to 50 people.
Do you tie clients in to long contracts?
No. We have monthly rolling contracts for our IT support.
We're worried about cyber security. Can you help?
Yes, cyber security is as important as ever and nobody should get complacent. But it's not just an off-the-shelf solution - it's all about training your team, putting in the right technology and keeping it up to date.
We have someone in the business who looks after the IT. Can you help us when we need more assistance?
Yes. Just give us a call or drop us an email - we're sure we can sort out something.
What's with the name?
We look at your business as a whole, understand your goals, look at the technology that you have in place and then "rethink" the way we can get the IT working for you.
How quickly do you respond to IT issues?
Most issues are picked up within minutes, and we prioritise anything urgent so you’re not left waiting. Our aim is to keep your business running smoothly with as little downtime as possible.
Do you offer both remote and onsite support?
Yes, most issues can be fixed remotely, but when something needs hands-on attention, we’re happy to come onsite and get it sorted.
How do I log a support ticket?
You can log a ticket by emailing our support address or giving us a call. We also have a helpdesk portal. All queries go straight into our system so we can pick them up quickly.
How do you keep our business safe from cyber attacks
We use a layered approach to security - including monitoring, patching, antivirus, MFA, backups and staff awareness — to reduce the risk of attacks and keep your data protected.
Do you provide cybersecurity training for our staff?
Yes, we offer practical, easy-to-understand cybersecurity training to help your team spot risks like phishing emails and follow safer everyday habits.
What should we do if we think we’ve been hacked or clicked on a phishing link?
If you’ve clicked something suspicious, pause immediately and let us know. We’ll check your device, reset any affected accounts and make sure everything is safe before you get back to work.
Can you manage our Microsoft 365 licences?
Yes, we can manage all your Microsoft 365 licences for you, making sure you’re on the right plans and only paying for what you actually need.
Can you help us move to Microsoft 365 from onsite servers?
Absolutely! We can plan and manage your migration from onsite servers to Microsoft 365, ensuring your data, email and files move safely with minimal disruption.
How can AI help small businesses like ours?
AI can automate repetitive tasks, improve accuracy and help you work faster - everything from writing content to analysing data and spotting security risks. Take a look at our AI Readiness Assessment.
Do you support businesses with multiple offices or remote teams?
We’re set up to look after distributed teams, keeping your systems connected and your people supported whether they’re in the office, at home or on the move.
What makes you different from other IT companies?
You get personal, practical support from people who care about your business. We don’t do jargon or quick fixes - we build long-term relationships and keep everything running smoothly behind the scenes.
Will you speak to us in plain English?
Absolutely. We keep everything in plain English and only get technical when you want us to, making conversations simple and stress-free.
How do you work with new clients during onboarding?
We take time to understand how your business works, then set up your devices, security and systems such as Microsoft 365 so everything is consistent and reliable. Our goal is a smooth, stress-free transition with minimal disruption to your day-to-day.
